Terms & Conditions

  1. Generic terms & definitions

    1. The vkaao.com website and mobile app is an internet based entertainment ticketing portal owned and operated by VKAAO Entertainment Pvt. Ltd. ("We"), a company incorporated under the Companies Act, 1956 , with its registered office at 61, Basant Lok, Vasant Vihar ,New Delhi -110057 and communication office at 7th floor, Lotus Grandeur, Off-Veera Desai Road, Andheri (w), Mumbai 400 053.
    2. User means the person accessing the website and availing the online booking facility.
    3. Customer includes all the patrons of VKAAO and also includes the User defined above.
    4. Platform means www.vkaao.com and mobile app VKAAO
  2. Acceptance of terms

    1. By accessing and using this Platform the User accepts and agrees to be bound by the terms and conditions. User should check for current terms and conditions as these can be updated and changed from time to time.
  3. Purchase policy

    By placing the order for products and/or services, including without limitation, tickets on or through the Platform, the User accepts and is bound to adhere to purchase policy, any screening-specific rules or any other terms and conditions stated here or anywhere else on the Platform. Each ticket that a User purchases is a revocable authorisation to attend a particular screening and is subject to the following terms and conditions:

    1. Eligibility Criteria : By placing an order, the User represents and warrants that he / she has completed eighteen (18) years of age and is able to read, understand and agrees to be bound by this purchase policy. Any attempt of placement of order by the User below 18 years shall be void and VKAAO shall not be held responsible for any consequences thereof.
    2. Definitions.
      1. “Pending Screening” means a screening with respect to particular film organized / created by a User through Platform but it has not yet met the minimum ticket sales required to confirm the screening.
      2. “Confirmed Screening” is defined as a screening organized/ created by a User through Platform that has met the minimum ticket sales required in order to confirm the screening.
    3. Purchases.
      1. Purchases. In the event User wishes to purchase products and/or services, including without limitation, ticket(s) to a screening, User will be asked by We or an authorized third party on behalf of We, to supply certain information such as full name, address and credit card and/or other billing information. User agrees to provide VKAAO or such third party with accurate, complete and current information, and to comply with this purchase policy. User shall be responsible for all charges made in its order for ticket(s) as Well as any applicable taxes. VKAAO may, in its sole discretion, limit or cancel quantities purchased per person, per company, per address or per order. These restrictions may include orders placed by the same customer, the same credit card, and/or orders that use the same billing and/or shipping address. If VKAAO make a change to the screening or cancels an order, it will attempt to notify the User by contacting the e-mail and/or billing address/phone number provided at the time the order was made or otherwise associated with user account.
      2. Payment. Terms of payment are within the Platform’s sole discretion, and unless otherwise agreed by the Platform, payment must be received by VKAAO/ Platform prior to the Platform’s acceptance of an order. User’s right to any product or service is conditional on (i) our receipt of the complete payment for such product or service in advance, (ii) our verification of billing information (which may include your billing address) and (iii) the applicable screening being deemed a confirmed screening. If such payment cannot be charged to User’s credit card or if a charge is refunded for any reason, including chargeback, User agrees that VKAAO reserves the right to cancel the order. If VKAAO receives incorrect billing or credit card account information, VKAAO may attempt to contact you either directly or indirectly, using the information provided at the time of purchase or otherwise associated with User account. If VKAAO is unable to reach the user, VKAAO may cancel the order at its sole discretion without further notice. If the User does not receive an order confirmation number (from a confirmation page or email) within a few minutes of submitting payment or if receives an error message or there is service interruption after submitting payment, it is User’s responsibility to confirm with VKAAO whether the transaction was approved or not.
      3. A nominal convenience fee shall be charged from each User over and above the prescribed value of the ticket. This convenience fee shall be in lieu of the convenience given to the User by the Platform and shall not form a part of the value of the ticket.
      4. Children aged 3 years and above will require a separate ticket.
      5. The 3d glasses will be available at the Theatre/cinema hall for 3d films and must be returned before your exit the premises. 3d glasses are chargeable (refundable/non-refundable) as per individual cinema policies.
    4. Screening Descriptions; pricing. VKAAO will sell tickets to screenings on behalf of theatres and User/s that organize/ create screenings (“host”), however, (i) VKAAO do not set the ticket prices or determine berth and (ii) additional terms and conditions may apply. VKAAO attempts to be as accurate as possible in describing screenings; however, it does not represent or warrant that all such descriptions are complete, current or error-free. The User acknowledges and agrees that descriptions of screenings, theaters and content may be provided by third parties and that VKAAO does not independently verify the truth or accuracy of such information. From time to time there may be information on the service that contains typographical errors, inaccuracies, or omissions that may relate to screening descriptions, pricing, and availability. VKAAO reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after orders are submitted). In case User pays amount for a product or service which is incorrect for any reason regardless of whether because of an error in a price posted on the service or otherwise, then VKAAO will have the right to cancel the product or service or the order for ticket(s) and refund the amount that the User paid for such order.
    5. Ticketing.
      1. Tickets regarding pending screenings. If the User purchases ticket/s to a confirmed or pending screening, the cost of such tickets will be authorized and charged by the payment partner. No later than the pending screening deadline as set forth on the service, VKAAO will email the User/s indicating that the screening is either (i) confirmed or (ii) cancelled for failure to meet the Platform’s minimum threshold required ticket sales for such screening.
      2. If the pending screening is canceled, the ticket fee will be refunded.
      3. Tickets. Upon requisite payment, please review online confirmation page and/or email confirmation carefully, as they provide you with important information about retrieving your tickets that may be specific to the theater holding the screening. VKAAO encourage VKAAO to download and carry print out of ticket(s) promptly. If you are unable to complete a download, you must immediately contact the Platform at support@vkaao.com. The User shall bear all risk of loss after purchase and for any loss of the ticket(s) user downloads, including without limitation, any loss due to a computer or hard drive crash. Please remember to bring your printed downloadable ticket(s) to the theater, which you must present to the theater in order to gain entry. Certain theaters may require you to show a government issued photo id and the credit card that you used in order to purchase the ticket(s) on the platform in order to gain entry to the screening.
      4. Return and Cancellation Policy. Except for sale of ticket(s) to pending screenings that do not become confirmed screenings, all sales of products and services, including without limitation, tickets are final. User is not allowed to cancel the tickets for a screening which is yet to be confirmed. However, if the screening doesn’t meet its minimum threshold requirement till the date set for it to meet the requirement, the ticket (s) will be refunded in full. VKAAO do not accept returns of tickets. Therefore, PVR Picture urges the Customer to confirm the date, time, location and content of the screening prior to purchase of ticket(s). After order is placed, the Platform will place an order for your ticket(s) for the applicable screening reducing the number of seats available for the screening. This allows offering guaranteed seats at the applicable theater, but it prevents us and the theaters from reselling confirmed ticket(s) in the screening that the User does not attend the screening. VKAAO and our licensors reserve the right to cancel any pending screenings for any reason whatsoever. While VKAAO and our licensors do not intend or desire to cancel any confirmed screenings but there may be a possibility due to screenings beyond our control that VKAAO or our licensors may need to do so. Therefore, VKAAO and our licensors reserve the right to cancel confirmed screenings due to epidemic, fire, explosion, inclement Weather, national or local calamity or emergency, act of god, strikes, labour disputes, public enemy, civil disturbance, insurrection, war (declared or undeclared) or armed conflict, act of terrorism, technical failure, power outage, problems with Delivery, the receipt of threats against, or information relating to imminent danger to a theatre or other screenings beyond our control. Provided that you are not in breach of the terms of service, purchase policy, the rules & regulations or any rules or policies of the applicable, if a pending screening or a confirmed screening is canceled, the User will be refunded the entire amount of purchase. However, VKAAO shall not be held responsible for any liabilities, losses, damages or expenses caused by or arising from the cancellation of any screenings, including without limitation, any travel or any other expenses that the User or anyone else incurs in connection with a cancelled screening. Notwithstanding anything herein to the contrary, the Platform and our licensors reserve the right to cancel your ticket and your access to the screening or any other part of the service without refund of any amount paid in the screening if the User breaches any term or condition identified in (i) the terms of service, (ii) this purchase policy, (iii) any rules & restrictions on the service and/or (iv) the rules or policies of the applicable theatre. In case of cancellation of Film for the reason not attributable to PVR, then PVR shall not be held responsible for any consequences / damages.
        PVR may reserve the right to cancel show and refund the money paid to user
    6. Screening availability. All ticket orders for screenings are subject to availability.
    7. Seating – since the tickets for the screenings are booked in advance, User will not be able to choose the seats. The Platform will try to allocate the eats based on first cum first basis to be best possible allocation logic. However, Users booking the seats after it has been synched to the backend of the theatre (few days prior to the screening) may be able to choose the seats, subject to availabilities.
    8. No resale. The User acknowledges and agrees that no ticket may be directly or indirectly resold or sublicensed, unless specifically pre-approved by us in writing.
    9. Risk of loss. Risk of loss and title for the physical ticket(s) purchased from the service passes to the User upon dispatch of our email notifying the User that the ticket(s) are available for download.
    10. License; ejection. VKAAO and our licensors reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person due to disorderly conduct, vulgar or abusive language or failure to comply with our and/or our licensors’ rules or policies. Breach of terms, rules or policies of Theatres/our licensors/us will terminate User’s right to attend the screening without refund. A ticket is a revocable authorization and admission may be refused for any reason upon refunding the ticket’s face amount. A ticket is not redeemable for cash.
    11. Recording, transmission and exhibition. The User/s agrees not to record or transmit, or aid in the recording or transmitting, of any screening in whole or in part without the prior written consent of the Platform and the applicable theater. The User agrees that the screening for which he/ she purchases ticket(s) is a public screening, that your appearance and actions inside and outside the venue where the screening occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the screening. You grant permission to the Platform and its licensors, licensees and assigns to utilize your name, image, likeness, and statements in any live or recorded audio, video or photographic display or other transmission, exhibition, publication or reproduction made of, or at the screening for any purpose, in any manner, in any medium now known or hereafter devised, without further authorization from, or compensation to, you or anyone acting on your behalf.
    12. Subject to search. The User and his / her belongings may be searched on entry to the screening. The User consents to such searches and waives any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the screening without refund or other compensation.
    13. Screening review. VKAAO may from time to time email the User/s with questions about your experience at the screening and your opinion on the content. These reviews are completely optional, but your feedback would be greatly appreciated.
  4. Terms of service

    1. The service/purchases.

      1. The service enables User/s to organize/ create or schedule screening (“screenings”) of motion pictures, audiovisual works and/or live entertainment at theaters, screening rooms, auditoriums or other screening space(s) contracted with VKAAO either directly or indirectly (collectively, “theaters”), subject to any restrictions set forth on the service, including without limitation, in these terms of service and such other agreement.
      2. The service enables User/s to purchase tickets to screenings. All purchases of tickets and any other products and/or services made via the service are governed by the purchase policy, which is hereby incorporated by reference into these terms of service. You may not be able to use tickets purchased on the service if the User does not follow purchase policy.
      3. To use certain features and functionalities of the service, the User must create an account with We, and provide certain personal information about itself. The decision to provide this information is purely optional; however, if you elect not to provide such information, you may not be able to access certain content or use certain features and functionalities of the service.
      4. The User agrees that (i) he/she will use the service solely for own, non-commercial (except as set forth in the host agreement), personal use in accordance with these terms of service and in accordance with any specific rules or usage provisions specified by VKAAO on the service, (ii) all information supplied by the User will be true, accurate, current and complete, (iii) the User may receive electronic communications (e.g., e-mail notices) from VKAAO/ Platform from time to time, and (iv) the User will review the latest version of these terms of service posted on the service from time to time to check for amendments that may apply to. VKAAO retains the right at its sole discretion to deny or suspend access to the service to anyone, at any time and for any reason, without any liability whatsoever.
      5. The User acknowledges and agrees that use of the service, including, without limitation, the storage of any data, files, information and/or other materials on a server owned or under our control or in any way connected to the service, shall be at his / her sole risk and responsibility and VKAAO shall have no obligation to back-up such data, files, information and/or other materials. VKAAO expressly reserve the right to limit storage capacity and to remove and/or delete any data, files, and/or other information stored or used in connection with the service for any reason including, without limitation, if VKAAO deem, in our sole discretion, such data to be in violation of these terms of service and/or any rule or policy of ours and/or any local, state, or central law or regulation.
      6. Unless specified otherwise User is subscribed to the website & the website partner promotions related communication through SMS & email.
      7. Children aged 3 years and above will require a separate ticket.
      8. The User/s is/are solely responsible for any breach of obligations under these terms of service and for the consequences (including, without limitation, any loss or damage which VKAAO and/or our licensees, licensors, assigns and/or successors may suffer) of any such breach.
      9. VKAAO cannot always foresee or anticipate technical or other difficulties which may result in failure to obtain data or loss of data, personalization settings, or other interruptions. VKAAO cannot assume responsibility for the timeliness, accuracy, deletion, non-delivery or failure to store any user data, communications or settings.
    2. Restrictions on use of the service. The User/s represent/s, warrant/s, and agree/s that he / she /they shall not:

      1. Use the service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms of service and/or any and all applicable local, state and federal laws and regulations and international treaties;
      2. Use the service for the distribution, housing, processing, propagation, storage, or otherwise handling in any way abusive, defamatory, harassing, libelous, lewd, , obscene, pornographic, threatening, or tortuous material, or any false or misleading material, or any other material (including, without limitation, links to such material) that VKAAO deem, in our sole discretion, to be objectionable whether or not such material is unlawful;
      3. Permit or otherwise enable unauthorized users to access and/or use the service;
      4. Use the service to export software or data in violation of applicable Laws or regulations;
      5. Sell, copy, duplicate, rent, lease, loan, distribute, transfer, or sublicense the service, or otherwise permit any third party to use or have access to the service for any purpose (except as expressly permitted by us in writing) or decompile, reverse engineer, disassemble, modify, create a derivative work of, display in human readable form, attempt to discover any source code, or otherwise use any software that enables or comprises any part of the service;
      6. Remove any copyright, trademark, patent or other proprietary notices from the service;
      7. Distribute, publish, exhibit, or otherwise use the service, in any manner and for any purpose not expressly permitted under these terms of service or the host agreement;
      8. Frame or utilize framing techniques to enclose the service, or any portion thereof;
      9. Exploit the service or collect any data incorporated in the service in any automated manner through the use of bots, meta spiders, crawlers or any other automated means;
      10. Register as a user of the service by providing false, inaccurate, or misleading information;
        post hyperlinks to commercial services or websites on the service, except if and to the extent permitted in the host agreement;
      11. Impersonate any person or entity, including, but not limited to, an employee of ours, or falsely state or otherwise misrepresent your affiliation with a person or entity;
      12. Collect personal data about other users of the service for commercial or any other purposes, except to the extent permitted in the host agreement;
      13. Post irrelevant content, repeatedly post the same or similar content or otherwise impose an unreasonable or disproportionately large load on our infrastructure;
      14. Attempt to gain unauthorized access to our computer systems or engage in any activity that disrupts, diminishes the quality of, interferes with the performance of, or impairs the functionality of, the service (or the servers and networks which are connected to the service);
      15. Make available content that constitutes or contains ”affiliate marketing,” “link referral code,” “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or unsolicited commercial advertisement, except to the extent such content is provided to you by us or one of our affiliates for a purpose specifically authorized by us in writing;
      16. Create or attempt to create multiple user accounts;
      17. Post or submit any content to the service that is inaccurate, defamatory or violates or infringes the rights of any third parties, including, without limitation, any intellectual property rights and rights of publicity and/or privacy;
      18. Engage in conduct that manipulates or misrepresents the integrity of any ratings or reviews of motion pictures, other audio-visual content and/or live performances that may be organized through the service.
  5. Other terms & conditions

    1. General conditions
      1. The website, Mobile App and the concerned cinema Hall will do everything possible to ensure the show and operating times of the cinema hall are true to the advertisements and other communications. However due to circumstances beyond the website and concerned cinema Hall's control there may be times that a film has to be cancelled or shown at a different time. Under such circumstances, the User may be given a refund of the ticket amount only. The mode of refund shall be at the sole discretion of We. If any show is cancelled or cancellation is done from the management of VKAAO then the formalities for the same will be taken in to consideration. The User irrevocably agrees not to bring in any action against VKAAO in such instance.
      2. The User who has booked for a movie certified as A', must provide the concerned cinema hall with the relevant proof of entitlement when the tickets are being collected or upon entry to the cinema hall.
  6. Warranties and indemnification

    1. The User represents that he/she is of sufficient legal age to use this service, and he/she possess the legal right and ability to create binding obligations for any liability he/she may incur as a result of the use of this service.
    2. The user understands that he/she is financially responsible for all uses of this service by him/her and those using his/her login information. The user will supervise all usage of the booking facility under his/her name or account.
    3. The user warrants that all information supplied by him/her and members of his/her household in using the booking facility are true and accurate.
  7. Privacy policy

    1. Personal information VKAAO collects
      1. When the User interacts with us, VKAAO may ask to supply with personal information. For example, when you create an account with us, or place an order, or otherwise use our service, VKAAO may ask you to provide information such as your name, address, phone number, e-mail address, gender, date of birth, and user names on various social media websites (e.g., Facebook, twitter, and google).
      2. If User uses our service to share his/ her content with third parties, or to send invitations or information regarding products and services (including without limitation, screenings) to third parties, VKAAO may collect the information you provide about those third parties, such as their name, e-mail address, phone number and mailing address. Please be aware that when you use any send-to-a-friend functionality on our service, your e-mail address may be included in the communication sent to your friend/s.
      3. VKAAO also may, from time to time, supplement the information VKAAO collect with outside records from third parties in order to enhance our ability to serve you and to tailor our content to you. VKAAO may combine the information VKAAO receive from those other sources with information VKAAO collect through our service. In those cases, VKAAO will apply this privacy policy to any personal information received, unless otherwise specifically disclosed by us at the time you provide such personal information. For example, if you log in to our service via a Facebook account, Facebook will provide us with information about you, and VKAAO will treat that information in accordance with this privacy policy.
    2. Our use of your personal information
      1. VKAAO shall mainly use your personal information, either alone or in combination with other information, so that VKAAO can provide, enhance and personalize our service and related content, products and marketing efforts.
      2. If you decide at any time that you no longer wish to receive communications from us, please follow any unsubscribe instructions that may be provided in our communications to you, or update your user preferences. Please note that VKAAO may use your personal information to contact you with important notifications, such as notices with respect to purchases, safety, or changes to our terms, conditions, and policies; you may not opt out of these notifications.
    3. Public forums
      1. VKAAO may offer message boards, bulletin boards, chat features, or similar public forums where you and other users of our service can post content or otherwise communicate. The protections described in this privacy policy do not apply when you provide information (including personally identifiable information about any person) in connection with your use of these public forums. VKAAO may use personal information and other information about you to identify you with a posting in a public forum and also to identify you on lists of users from your city that VKAAO displays online. Any information you share in a public forum is public information and may be seen or collected by other persons, including third parties that do not adhere to the standards set forth in this privacy policy. VKAAO are not responsible for screenings arising from the distribution of any information you choose to publicly post or share through our service.
    4. Collection and use of non-identifying information
      1. VKAAO may collect, use, transfer, and disclose information in a form that does not personally identify you (“non-identifying information”) for any purpose. Non-personal information can include certain personally identifiable information that has been de-identified; that is, information that has been rendered anonymous. VKAAO and/or our third party service providers obtain non-personal information about you from information that you provide us, either separately or together with your personally identifiable information. VKAAO and/or our third party service providers also automatically collect certain non-personal information from you when you access our services.
      2. Certain non-identifying information about you would be considered a part of your personal information if it were combined with other identifiers in a way that enables you to be identified. However, the same pieces of information are considered non-identifying information when they are taken alone or combined only with other non-identifying information. VKAAO may combine your personal information with non-identifying information and aggregate it with information collected from other users or sources to attempt to provide you with a better experience, to improve the quality and value of our products and services, and to analyse and understand how our products and services are used. VKAAO may also use the combined information without aggregating it to serve you specifically.
    5. Non-identifying information VKAAO automatically collect
      1. When you access our service, VKAAO and our third-party service providers may use a variety of technologies, now and hereafter devised, that automatically record certain usage information. This information may include your internet protocol address (and other unique identifiers for the particular device you use to access the internet), browser type, your web or application request, your interaction with our service, the webpage or other feature you were using before you came to our service, pages of our website that you visit, information you search for via our service, access times and dates, and other similar information. VKAAO use this information for a variety of purposes, including analysing and enhancing our products and services, and to help personalize our service for you. VKAAO do not treat this information as personal information (except to the extent required by local law), although if VKAAO combine it with the personal information you provide, VKAAO will treat the combined information as personal information. VKAAO and our third-party service providers may automatically collect non-identifying information using various methods, including, without limitation, cookies.
      2. A cookie is a small data file transferred to your computer (or other device) when it is used to access our service. Cookies may be used for many purposes, including to enable certain features of our service, to better understand how you interact with our service and to monitor aggregate usage by visitors and online traffic routing. You may be able to instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the online services you visit. If you do not accept cookies, however, you may not be able to use all portions of our online services or all functionality of our online services.


This will help us make suitable recommendations.

City not listed above?

Skip & browse